Conflict Management (training for trainers)
A BTEC Level 3 award. This qualification is designed to provide training for people who wish to teach conflict management skills to their own or external people.
Who should attend?
It is aimed at tutors who have already completed some generic training qualification, such as preparing to teach in the lifelong learning sector, and who now require a more specialist qualification. For example to teach conflict management skills to door supervisors, security guards or other customer services.
Course aim
To provide delegates with the necessary knowledge and skills to deliver the conflict management training event.
Topics covered:
- managing conflict in the workplace when dealing with customers, service users or the public
- delivering scenario-based conflict management training to the private security industry
- legislation
- common flashpoints
- reducing the risk of violence
- preventing conflict
- communication skills
- behaviour
- physiological effects
- post incident reporting
Duration
5 days
Please note that there will be an additional cost for accreditation that varies depending on the awarding body.